Vodafone India, one of leading telecom provider in India announced a unique relocation service for all its postpaid customers across India. Since Vodafone is present in all states of India, any customer who wants to re-locate from one state to another state can continue to enjoy un-interrupted services from Vodafone.
A common problem arising for customers who are relocating to different parts of the nation often face trouble securing a local mobile phone connection. It is a big hassle and time-consuming process to search and find the right tariff plan, service provider, etc. in the new location. Moreover, customers who were enjoying special privileges like higher credit limits, billing details, etc. in their older location need to establish their credentials in their new location.
Keeping this inconvenience and trouble in mind, Vodafone India has launched the new service to enable its post-paid customers a seamless relocation experience. The customer only needs to apply for the same in his current location. The CRM (Customer Relationship Management) will alert the Vodafone team in the new location from where executives will contact the customer, ensure a convenient process of allocating them a new number, retaining their credit limit, changing the billing address and collecting identity proof documents.
“At Vodafone, we are committed to deliver the best-in-class services to reach out to our customers. This has been possible only because we are present in all the 23 telecom circles and we have a state-of-art CRM system. Through this service, we aim to provide our post-paid customers a hassle free relocation experience and uninterrupted services on Vodafone. ” said Mr. Sanjoy Mukerji, Chief Commercial Officer, Vodafone India.
Will you be using this service from Vodafone, do comment your experience on this.