Still facing those random call drops in your area? Department of Telecommunications (DoT) has launched an Integrated Voice Response System (IVRS) system where you can share your feedback on call drops directly to government and telecom operators.
Mobile subscribers will receive an IVRS call from the shortcode 1955. The system will ask a few questions on the subject of call drops and you can share feedback directly responding to it. Questions would like “Are they facing call drops in their area or not?”, “Frequency of call drop you have faced?” etc.
Subscribers can also send feedback on call drops as toll-free SMS to the shortcode 1955. You just need to make sure that the SMS contains the location of your city/town/village, where you might be facing the problem of frequent call drops. For example, if you are facing call drops in Karol Bagh, Delhi then you can SMS <Karol Bagh> to 1955.
DoT collects this feedback from mobile subscribers and shares it with telecom service providers. Telecom operators can then take corrective steps in the identified areas and improve the mobile network for addressing the problem of call drops.
1955 IVRS platform
- Mobile subscribers will receive IVRS call from 1955 seeking feedback on call drops they have faced.
- Users can also send feedback on call drops as SMS to the shortcode 1955. There won’t be any SMS charges.
- DoT share the feedback and complaints directly with telecom operators.
The IVRS platform is live in Delhi, Mumbai, Punjab, UP, Uttarakhand, Maharashtra and Goa telecom circle. The system will be expanded to entire telecom circles in the coming months. Initially, the government will use the IVRS platform exclusively from call drops, but in the future will extend to capture consumer feedback in other telecom areas.