Bharti airtel, a leading global telecommunications company with operations in 19 countries across Asia and Africa, and Nuance Communications today announced the launch of an innovative voice service titled ‘One Number, One Voice’ – which will allow airtel mobile customers across India to access major voice based services offered by the company (like Hello Tunes, airtel Radio, News, Sports, Jokes etc) by dialing a single number – 54321.
Powered by Nuance Recognizer 9.0, the world’s leading automated speech recognition technology, ‘One Number, One Voice’ is now available for airtel customers across Madhya Pradesh, Tamil Nadu, Chennai, Kerala, Chandigarh and Uttar Pradesh (East & West). The service currently supports English, Hindi, Tamil and Malayalam and will be rolled out in other languages subsequently.
The ‘One Number, One Voice’ initiative covers all major voice services on airtel like Hello Tunes, airtel Radio, News, Sports, Devotional, Astrology and Jokes. Customers need to simply dial 54321 and speak to access the desired content, thus making search and discovery of content much simpler and easier. ‘One Number, One Voice’ is available at a charge of Rs.2 per minute.
Commenting on the launch of the new service, Mr. Shireesh Joshi, Chief Marketing Officer-Mobile Services, Bharti airtel said, “At Bharti airtel, we are constantly looking for ways of delivering the best user experience for our 150 million plus customers across the country and accounting for their diverse preferences in language and relative comfort in interacting by voice or text. Our ‘One Number, One Voice’ service provides our customers with the dual benefit of a single number of access for VAS services and the ease of voice recognition with multiple language options – giving him a simple and improved service experience.” He added, “Today, as we join hands with Nuance Communications for the launch of our ‘One Number, One Voice’ service – we look forward to leveraging their expertise towards delivering an improved ‘search and discover content’ experience for airtel mobile customers across India.”