You may be getting a low speed on data transfer or voice call getting dropped and you couldn’t find a way to check whether your operator has a good coverage in your area.
India’s top telecom operator Bharti Airtel has announced a new initiative – Open Network, which opens up its entire mobile network information to its customers. The initiative comes under the Project Leap program that tracks operator’s network transformation process across India.
The Open Network micro-website [airtel.in/Opennetwork] offers users a birds-eye view of Airtel’s mobile network coverage, signal strength, voice quality and data quality in an area. One can also clearly check all existing, planned and upgrading cell tower position in their area. Users can also find cell towers that are been forcibly shut down by the local authorities sighting various reasons.
Users can input their pin code, location or drop the pin on the map to find the availability of Airtel’s mobile network in that exact location. One can easily toggle between 2G network coverage and high-speed 4G/3G network coverage in an area. Users can also report their network related issue directly through the website or contact via Airtel Call Center.
“Using a simple color scheme, the interface will allow customers to check if the Airtel mobile network in an area is excellent, good, moderate or non-existent, along with the status of corresponding sites serving the area – existing, required, being upgraded or forcibly shut down. The interface uses geospatial tools and other technologies for accurate reporting of network coverage” said a company statement.
“Open Network is a paradigm shift in the way we engage with our customers. With this initiative, we are establishing complete transparency with regards to our mobile network and opening ourselves to customer scrutiny and feedback,” commented Managing Director and CEO (India and South Asia) Gopal Vittal.
Airtel’s Open Network offers
- Airtel’s cell tower location, mobile network coverage and signal strength in an area.
- Details of existing towers, towers upgrading, towers planned and towers forcibly shut down.
- The signal strength of Airtel’s 2G, 3G, and 4G LTE network.
- Report network issue in an area.
- Suggest new tower location in an area
The Open Network interface will be available to customers through the dedicated micro-website and MyAirtel app.